Getting Started

Managing My Account

• Do I need to use a certain device or internet browser to go on marchedufilm.online?
• Why did I get logged off from marchedufilm.online?
• Can I use someone else's badge to log in to Marché du Film Online?

Choosing a Timezone

• How can I change my timezone after my first login?
• Why do I have to choose a timezone?

My Cinando Account

• Why do I need to update my information on Cinando?
• How do I manage & update my information on Cinando?

My Sales Agent/Institution Page

• How can I update my film page information?
• There is a problem with the screening time of one of my films in my lineup, how can I change it?
• The order of my lineup on my Sales Agent page is not correct, how can I change it?
• The information on my Sales Agent/Institution page is not right, how can I update it?

Visiting the Sales Agents and Institutions Pages

• How can I contact someone from the company who does not appear on the booth/pavilion page?
• How do I contact someone from the team who appears in the "Contact" section of the booth/pavilion page?